免费智能真题库 > 历年试卷 > 系统规划与管理师 > 2022年上半年 系统规划与管理师 上午试卷 综合知识
  第72题      
  章/节：   专业英语       

 
The best description of an operational level Agreement（OLA）is（）。
 
 
  A.  an agreement between the serivice provider and another part of the same Drganization
 
  B.  an agreement between the serivice provider and an exterral organization
 
  C.  a docament that describes how services will be operated on a day -to -day basis to customer
 
  D.  a docament that business services to operational staff
 
 
 

 
  第73题    2018年上半年  
   59%
Change management would typically be composed of the raising and recording of changes , assessing the impact , cost , be..
  第72题    2018年上半年  
   81%
IT Service Design ( SD ) provides good-practice guidance on the design of IT services , processes , and other aspects of..
  第72题    2019年上半年  
   53%
（ ） does not belong to the output of planning and design activities.
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